Payment Policy

The checkout framework below identifies supported cards, billing currency, authorization controls, and applicable taxes.

Charges Beyond Authorization

The checkout may collect tax where the relevant rules require it, with no fixed promise of exemption. Pre-shipment cancellation is available on request; post-shipment resolution proceeds through the rules on this page. The original form of payment receives an authorized refund within 5–10 business days; external processing time may affect the statement date.

About Credit/Debit Card

USD is the transaction currency, with card acceptance covering Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.

Secure Authorization

Checkout security relies on Shopify and authorized payment processors, and full card data is not made visible through ordinary store operations. Card approval is subject to issuer authorization and our routine order, fraud, and stock review.

Merchant Record

The responsible merchant is Nalgene, reachable by email at chi146478@gmail.com or by phone at 844-625-4363. Written correspondence and authorized returns use this complete address: 75 Panorama Creek Drive, Rochester, New York, 14625, United States.