Refund Policy

Customers should know exactly how a return is handled; the following standards govern exchanges, return shipping, and repayment.

Starting a Return or Exchange

The voluntary return and exchange window remains open through 30 days following delivery.

Merchant-Paid Return Transport

Approved no-reason returns travel back at our expense, using the label or directions issued by customer service. For a damaged or defective product, an incorrect item, or an incomplete order, the customer never carries the approved return-freight expense.

Limited No-Reason Exclusions

Excluded from change-of-mind eligibility are customized merchandise, clearance/Final Sale goods, gift cards, and any opened intimate or hygiene-sensitive item. Nothing in the exclusion list narrows the protections that apply to damaged, defective, mis-shipped, or omitted items.

Approved Refund Processing

The original form of payment receives an authorized refund within 5–10 business days; external processing time may affect the statement date. Pre-shipment cancellation is available on request; post-shipment resolution proceeds through the rules on this page.

Merchant Record

The responsible merchant is Nalgene, reachable by email at chi146478@gmail.com or by phone at 844-625-4363. Written correspondence and authorized returns use this complete address: 75 Panorama Creek Drive, Rochester, New York, 14625, United States.