Shipping Policy

The following shipping standards apply to every accepted order and set expectations from checkout through confirmed delivery.

Address Accuracy and Shipment Problems

Confirm all address details during checkout because carrier handoff can prevent later changes. For non-movement, damage, an incorrect item, or a missing item, notify us so the appropriate delivery remedy can be arranged. Pre-shipment cancellation is available on request; post-shipment resolution proceeds through the rules on this page.

Domestic Delivery Terms

Every domestic order qualifies for free standard shipping across our U.S. service area. Only United States delivery addresses are eligible for checkout and shipment.

Handling and Carrier Movement

We complete order processing within 1–2 business days, subject to successful authorization and routine verification. Standard delivery is targeted within 4–6 business days after the package enters transit. A traceable carrier number accompanies all orders once fulfillment confirms dispatch.

Merchant Record

The responsible merchant is Nalgene, reachable by email at chi146478@gmail.com or by phone at 844-625-4363. Written correspondence and authorized returns use this complete address: 75 Panorama Creek Drive, Rochester, New York, 14625, United States.